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Help Desk
Attachments: you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their replies or while creating a new ticket.
Description of Help Desk:
Attachments: you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their replies or while creating a new ticket. Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs. Staff Permissions: you can assign your staff members to separate departments. Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager. Flexible FAQ system: a really flexible FAQ system with unlimited sub categories and questions. Easy to use interface: a professionally designed interface has everything neatly grouped into similar sections. Ticket auto-assign: a ticket is automatically assigned to one of the staff members from the corresponding department after a certain time limit. Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).
See Also: All products from ItSuperior Inc
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